Refund & Cancellation Policy
At TrustBoxCo, we are committed to providing quality shipping containers and a transparent purchasing experience. This policy outlines the terms governing cancellations, refunds, inspections, and delivery-related concerns.
Last Updated: June 2026
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- Order Cancellations
Before Dispatch
Orders may be canceled before dispatch and delivery scheduling.
Eligible cancellations may receive a full refund, less any applicable processing or administrative fees.
After Dispatch
Once a container has been dispatched or delivery arrangements have been finalized, cancellation requests may be subject to transportation, handling, and recovery costs.
After Delivery
Orders are considered completed once the customer accepts delivery of the container.
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- Refund Eligibility
TrustBoxCo may approve refunds under the following circumstances:
- The purchased container is unavailable and no suitable replacement can be provided.
- The delivered container materially differs from the advertised specifications.
- Delivery cannot be completed due to circumstances under TrustBoxCo’s control.
- An order is canceled before dispatch in accordance with this policy.
All refund requests are subject to review and verification.
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- Non-Refundable Situations
Refunds will generally not be issued for:
- Change of mind after delivery.
- Incorrect delivery information supplied by the customer.
- Customer site accessibility issues.
- Failure to prepare the delivery location.
- Minor cosmetic wear consistent with the advertised container condition.
- Delivery delays caused by weather, traffic, customs, government restrictions, or other events beyond our control.
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- Used Container Condition Disclaimer
Unless specifically advertised as new or one-trip, used shipping containers may show signs of previous service including:
- Surface rust
- Scratches
- Dents
- Repair marks
- Fading paint
- Shipping line markings
These conditions are normal and do not constitute defects.
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- Inspection Upon Delivery
Customers are encouraged to inspect the container upon delivery.
If any concerns arise, customers should notify TrustBoxCo within 48 hours of delivery.
Please provide:
- Order number
- Detailed description of the issue
- Supporting photographs
Failure to report issues within this period may affect refund eligibility.
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- Delivery Requirements
Customers are responsible for ensuring:
- Adequate site access
- Sufficient unloading space
- Accurate delivery information
- Compliance with local regulations and permits where required
If delivery cannot be completed due to customer-related issues, additional charges may apply.
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- Refund Processing
Once approved, refunds will be processed to the original payment method.
Please allow 5–10 business days for funds to appear, depending on your financial institution.
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- Fraud Prevention & Verification
To protect customers and maintain transaction security, TrustBoxCo reserves the right to:
- Verify customer identity
- Verify payment information
- Request supporting documentation
- Refuse or cancel suspicious transactions
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- Limitation of Liability
TrustBoxCo shall not be liable for delays, damages, or losses resulting from circumstances beyond its reasonable control, including weather conditions, transportation disruptions, government actions, or force majeure events.
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- Contact Us
For questions regarding cancellations, refunds, deliveries, or container condition concerns, please contact our customer support team through our Contact Us page.
Frequently Asked Questions (FAQs)
Can I cancel my order after payment?
Yes. Orders may be canceled before dispatch and delivery scheduling. Once a container has been dispatched, cancellation requests may be subject to transportation and handling fees.
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Can I get a refund after my container has been delivered?
Generally, refunds are not available after delivery has been completed and accepted by the customer unless the container materially differs from the advertised specifications or an approved issue is verified by TrustBoxCo.
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What if my container arrives damaged?
If your container arrives with significant damage or differs from its advertised condition, please contact us within 48 hours of delivery and provide photographs along with your order details. Our team will review the matter and determine an appropriate resolution.
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Are used shipping containers expected to have dents, scratches, or rust?
Yes. Used shipping containers may show signs of previous service, including dents, scratches, surface rust, repairs, fading paint, and shipping line markings. These cosmetic conditions are normal and do not affect the container’s intended functionality unless otherwise specified.
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What happens if my delivery location is inaccessible?
Customers are responsible for ensuring that the delivery location is accessible and suitable for container placement. If delivery cannot be completed due to site restrictions, additional delivery or redelivery charges may apply.
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How long does it take to receive an approved refund?
Once approved, refunds are typically processed within 5–10 business days. The exact time may vary depending on your bank, credit card provider, or payment processor.
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What information is required when requesting a refund?
To help us process your request efficiently, please provide:
- Your order number
- Full name
- Contact information
- Description of the issue
- Supporting photographs (if applicable)
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Does TrustBoxCo inspect containers before delivery?
Yes. We strive to ensure that all containers meet the advertised specifications and condition standards before dispatch.
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Can I exchange a container instead of requesting a refund?
In certain situations, TrustBoxCo may offer a replacement or exchange when available and appropriate. Exchange requests are reviewed on a case-by-case basis.
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What if I entered the wrong delivery address?
Please contact us immediately. If the order has not yet been dispatched, we may be able to update the delivery information. Once dispatch has occurred, additional transportation charges may apply.
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Are delivery charges refundable?
Delivery charges are generally non-refundable once transportation arrangements have been made or the container has been dispatched, except where required by law or when an error is caused by TrustBoxCo.
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How can I contact TrustBoxCo regarding a refund or cancellation?
You can contact our customer support team through the Contact Us page on our website. We are committed to responding to all inquiries as quickly as possible.